Shipping policy

Shipping Policy

We want your order to arrive quickly and without surprises. Here's everything you need to know about how we ship orders placed at pawfixly.store.

Last updated: October 21, 2026

Free US Shipping

Shipping is free on all orders delivered within our shipping area. There is no minimum order amount, and no shipping fee is added at checkout.

Processing and Delivery Times

  • Processing: orders are processed within 1 to 2 business days (Monday through Friday, excluding US federal holidays).
  • Delivery: after your order ships, delivery usually takes 2 to 5 business days to addresses in the contiguous United States.
  • Orders placed on weekends or holidays begin processing on the next business day.

Delivery times are estimates provided by the carrier and begin once your order has shipped. They are not guaranteed delivery dates.

Order Tracking

As soon as your order ships, we'll email you a shipping confirmation with your tracking number. Please allow 24 to 48 hours for tracking information to update. If you haven't received a tracking email within 3 business days of placing your order, please check your spam or promotions folder, then contact us through our contact form.

Holiday Season Delays

During peak periods such as Black Friday, Cyber Monday, and the weeks leading up to the winter holidays, carriers handle very high package volumes and deliveries can take longer than usual. We recommend ordering gifts early. If we ever expect your order to ship later than the processing time stated above, we'll let you know by email and give you the option to cancel for a full refund.

Where We Ship

  • We currently ship only to addresses within the contiguous United States (the 48 contiguous states and Washington, D.C.).
  • At this time we are not able to ship to Alaska, Hawaii, US territories, APO/FPO/DPO military addresses, or international addresses. We hope to expand our shipping area in the future.
  • P.O. boxes are accepted.

Address Accuracy

Please double-check your shipping address at checkout. We ship to the address you enter and can't be responsible for orders delivered to an incorrect address provided at checkout.

  • If you notice a mistake, contact us through our contact form as soon as possible. If your order hasn't shipped yet, we'll gladly update the address.
  • Once an order has shipped, we may not be able to change the address, but we'll try to help by contacting the carrier where possible.
  • If a package is returned to the sender because of an incorrect or incomplete address, we'll contact you to arrange reshipment to the correct address. Additional shipping charges may apply in that case.

Lost, Delayed, or Stolen Packages

We're here to help if your package doesn't arrive as expected.

  • Lost in transit: if your tracking hasn't updated for 7 business days or your package hasn't arrived within 10 business days after shipping, contact us through our contact form. We'll check with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund at no extra cost to you.
  • Marked as delivered but not received: please check around your home, mailbox, and any parcel lockers, ask neighbors or household members, and wait 48 hours, since packages are sometimes marked delivered early. If it still hasn't turned up, contact us within 14 days of the delivery date with your order number. We'll open an investigation with the carrier and work with you on a fair resolution.
  • Stolen packages: if you believe your package was stolen after delivery, we also recommend filing a report with your local police department, which can help with the carrier claim.

Damaged Packages

If your order arrives damaged, please take a photo or video of the package and the item and contact us through our contact form with your order number. Damaged items are covered by our 30-Day Happy Pet Guarantee. See our Refund Policy for details.

Multiple Packages

Orders with more than one item may ship in separate packages and arrive on different days. If your order ships in more than one package, you'll receive tracking information for each one.

Contact Us

Questions about shipping? We're happy to help.