Return Policy

30-Day Happy Pet Guarantee

We want every Pawfixly order to make life a little easier for you and your pet. If something isn't right, we'll help you fix it. This policy explains how returns, replacements, and refunds work for orders placed at pawfixly.store.

Last updated: October 21, 2026

Defective, Damaged, or Not Working Items

If your item arrives damaged, has a defect, stops working under normal use, or you received the wrong item, contact us within 30 days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer.

  • Email us at [BUSINESS EMAIL] with your order number.
  • Include a short description of the problem and a photo or video that shows it. This helps us resolve your request quickly and report quality issues.
  • In most cases you won't need to send the item back. If we do ask you to return it, we'll provide instructions and cover the return shipping cost.
  • You don't pay anything for a replacement or refund on a defective, damaged, or incorrect item.

Changed Your Mind?

No problem. You can return unused items within 30 days of the delivery date for a refund of the item price.

  • Items must be unused, clean, and in their original packaging with all parts and accessories included.
  • The customer is responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping service, because we can't issue a refund for a return we never receive.
  • Since we offer free shipping, there is no original shipping charge to deduct from your refund.
  • For bundles and multi-packs, the full bundle should be returned unless we agree otherwise by email.

Items That Can't Be Returned

For hygiene reasons, grooming items that have been used cannot be returned for change of mind. This includes brushes, nail grinders, and pet hair removal tools. If one of these items is defective, damaged, or not working, it is fully covered by our guarantee described above.

How to Start a Return or Claim

  • Email [BUSINESS EMAIL] with your order number and the reason for your request (add a photo or video if the item is defective or damaged).
  • We usually reply with next steps within 24 hours on business days.
  • If a return is needed, we'll email you the return address and instructions. Please don't send items back without contacting us first, because unannounced packages may not reach us or be processed.

Refunds

Once your request is approved (or your return is received and inspected), we'll process your refund within 5 to 10 business days to your original payment method. We'll email you when your refund has been issued. Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.

If you haven't seen your refund after that time, please check with your bank or card provider first, then contact us at [BUSINESS EMAIL] and we'll look into it.

Exchanges

If you'd like a different item, the fastest way is to return the original item for a refund and place a new order. For replacements of defective or damaged items, simply follow the steps above.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at [BUSINESS EMAIL]. If your order hasn't shipped yet, we'll update it or cancel it for a full refund. Once an order has shipped, it can be returned under this policy.

Gifts

If you received a Pawfixly item as a gift and something isn't right, the person who placed the order can contact us with the order number and we'll be happy to help.

Your Rights

This guarantee is in addition to any rights you may have under applicable law and does not limit those rights.

Contact Us

Questions about this policy? We're happy to help.

  • Business name: [LEGAL NAME]
  • Mailing address: [BUSINESS ADDRESS]
  • Email: [BUSINESS EMAIL]